![]() They’ll say our technician wasn’t really there for four hours - but we have GPS to prove otherwise - or they want to know why there’s a trip charge of $46.50 per invoice. “Every day I’m getting more invoices on my desk that people are contesting. The company typically demands payment in full and is not keen on accepting partial payment over a period of time.īorst noted that the softening economy has resulted in an increased number of customers who are disputing their bills as a way to put off paying. If the customer still doesn’t pay, Hurst will refuse to provide further service until a check is received. The common excuse from companies that don’t pay is they’ve never received the invoice, so someone from Hurst will immediately fax over the bill. ![]() The company is constantly looking at ways to reduce “the stack” of outstanding accounts, and the accounting department spends a great deal of time and energy calling customers and asking for payment. No company should ever be happy with its number of accounts receivable, and Hurst Mechanical is no different. “We might get 25 cents on the dollar, but even that is wishful thinking.” “That money just comes right off the bottom line. It is almost impossible to collect outstanding bills from those companies that close down or move out of state. “Lately, we’ve taken more customers to small claims court than we have in years,” he said. After 60 days, Borst gets involved with the account, and if payment is still not received, they will most likely take the customer to small claims court. ![]()
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